1. BOOKING: A reservation maybe made without a deposit. However, this reservation remains provisional for a maximum of 5 days by which time a deposit equating to 25% of the rental value should be made. The booking will then be confirmed by the agent. The deposit is non-refundable.
2. PAYMENT OF BALANCE: The outstanding balance must be received no less than 2 months prior to the commencement of the holiday period booked. Should the outstanding amount still be pending after the due date, the property owner reserves the right to consider the booking as cancelled and will not be obliged to refund the deposit. For bookings made less than eight weeks prior to arrival date, immediate payment of the total holiday cost is required. Credit/Debit Card payments accepted though subject to 5% surcharge
3. SECURITY & BREAKAGES DEPOSIT: Payable with your final balance.
£100 / €150 / $200 for 1-2 bedroom apartments
£150 / €225 / $300 for 2-3 bedroom villas and apartments
£200 / €300 / $400 for 4 bedroom villas and apartments
£250 / €375 / $500 for 5-6 bedroom villas
This will be refunded within 14 days of your return home once the inventory has been checked and found to be satisfactory and all keys returned to the local agent or Getaway Spain
4. CANCELLATION BY THE CLIENT: For whatever reason a cancellation is made by the client, it must be in writing by the person who made the booking. The following charges are incurred:
60+ days notice in advance: Holding Deposit Retained
0-59 days notice in advance: Only Breakages Deposit Returned
5. CANCELLATION BY THE OWNER: It is highly unlikely that an owner would cancel a booking. If for whatever reason a property ceases to be available and the agent is not able to offer alternative accommodation to the specification required, the agent will fully refund all monies paid for the holiday accommodation only and shall be under no other liability.
6. PUBLIC LIABILITY: Part of the booking requirement is that the client and all the members of his/her party have taken out Personal Travel Insurance. Neither the agent nor the property owner will accept any responsibility for failure to do so. Responsibility lies solely with the client. The agent and property owner are not responsible for loss, damage, personal injuries or death of any persons named on the booking form or any other person at the holiday accommodation. The agent and owner shall not be liable for any loss, breach or delay due to any cause beyond their reasonable control including though not limited to an act of God, explosion, flood, tempest, fire or accident, war or threat of war, civil disturbance, acts, restrictions, regulations, bye-laws, or measures of any kind on the part of any governmental or local authority, strikes, lock-outs, or other industrial actions or disputes or adverse weather conditions. Neither the agent nor the owner can be held responsible for the breakdown of mechanical equipment such as pumps, boilers, swimming pool filtration systems etc or for failure of public utilities such as water, gas and electricity. Neither the agent nor the owner are responsible for noise or disturbance originating beyond the boundaries of the holiday accommodation or which is beyond their control
7. RESPONSIBILITIES OF THE CLIENT: It is understood that the client will treat the holiday accommodation with due care and that it will be left in the same state of repair and condition as it was found on arrival. In the eventuality of damage being incurred to any equipment or furnishings within the area of the holiday accommodation
8. CAR HIRE: The agent merely offers details of the car hire company and does not accept any responsibility for the car hire service. The contract is strictly between the client and the Car Hire Company, and any complaint should be addressed directly to the Car Hire Company.
9. RECEPTION & DEPARTURE DAY: It is imperative that the property is vacated by 10:00am on the day of departure to enable cleaning and preparation to be completed prior to the arrival of new guests. On some occasions alternative arrangements can be made with the local representative. Arrival time is 16:00 onwards.